Our remote service
By choosing Morn Laser, customers from any corner of the world get worry-free service. You will have a delicate after-sales service team to answer your enquiries, troubleshoot your machine issues so that you can focus on your work.
Joining the Morn Laser big family, you are instantly surrounded with a group of laser experts, professional technicians and a group of passionate after-sales customer support.
Our sincere customer support and services teams are to answer your questions, help you select the metal laser products right for your business, and make sure you’re getting the most out of your laser machines. All we want is to give you, our most valuable customer, a satisfied experience with Morn Laser.
Email & Phone Support
Online chat via Skype, Wechat or WhatsApp
Manual Guide & Online Training
We provide 24/7 online service to answer your call and help to solve any technical problems you may have. Our technicians are ready to go to your site for installation, training and technical support to make sure you get the best of your CNC laser machine.
2 Years Guarantee
2 years guarantee of the laser machine and lifetime machine maintenance free of charge.
Free Machine Training
Free machine training to make sure you master all basic skills needed for installation, operation, software setting, maintenance and trouble-shouting of your machine.
24/7 Online Services
24/7 online services through WhatsApp, Skype, email, or on the phone to answer any questions about the machine you may have.
Engineers Onsite Support
Engineers onsite support for overseas training and after-sales service.
Friendly User Manual
Friendly user manual and operation video in English or your local language.
Machine operation videos and a user manual with infrastructure diagrams and schematic plans will be provided for the machine installation, operation, maintenance and trouble-shooting. Senior engineers are ready to support the whole machine installation onsite.
Free machine training will be offered to make sure your technicians master all basic skills for programming, machine maintenance and cutting performance. Face to face technical training is also provided in our Laser Industrial Park in Xintai where well-assembled machines, all sorts of tools and testing devices are in place.
Experienced Morn Laser engineers are ready to provide telephone and online consultation during 24 months warranty period to make sure your benefits are maximized. You will enjoy free lifelong technical support even after the guaranteed period. Our after-sales team is available 24 hours a day, 7 days a week to offer rapid solutions for your problems.
To guarantee the quality of the machine, a detailed machine test will be taken before shipment. We will run the machine for a few days and use customer’s materials for the test. Each customer will get their quality machine with the same processing speed and working performance as the sample testing. Shipments will only be arranged after the machine gets its best performance.
We adhere to customer-oriented and commit “112L” service to each of our customer:
1: 1-hour Response
1: 1-day Sample Making
2: 2-days Solution to Provide
L: Lifelong Support